Terms & Conditions

1. About us

These Terms & Conditions ("Terms") govern the relationship between you ("Client", "you") and ELENA IOANA MARTAC, trading as Martac Digital, with registered address at Bischoffring 8/2, 07627 Lohmar, Germany (the "Company", "we", "us"). You can reach us at martac.ei@inbox.eu or +49 157 78485973.

2. Services

We provide website development, maintenance, security and performance optimization services as described on our website or in a separate written proposal. The exact deliverables, timeline and price are agreed in writing before work begins.

3. Orders and contract formation

A binding contract is formed only when we confirm your order in writing (email is sufficient). For consumers in the EU/UK, you have the right to withdraw from a distance contract within 14 days as described in our Refund Policy, unless you expressly request that we begin performance during the withdrawal period and acknowledge that you will lose the right of withdrawal once the service is fully performed.

4. Pricing and payment

• Prices are stated in EUR and are exclusive of VAT unless stated otherwise.
• Maintenance and support plans are billed monthly in advance.
• Project work follows the milestones agreed in the proposal (typically 50% upfront / 50% on delivery).
• Invoices are due within 14 days. Late payments may incur statutory interest under EU/UK law.

5. Client responsibilities

You agree to provide all materials, access credentials and approvals we reasonably need to perform the services, and to ensure that any content you supply does not infringe third-party rights or violate applicable law.

6. Intellectual property

On full payment, you receive a worldwide, perpetual licence to the deliverables produced specifically for you. We retain ownership of pre-existing tools, libraries and know-how used to produce them. We may showcase non-confidential parts of the work in our portfolio.

7. Warranties and liability

We will perform the services with reasonable skill and care. To the fullest extent permitted by law, our total liability under or in connection with a contract is limited to the fees paid by you for the relevant service in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability for death, personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under EU or UK law (including the UK Consumer Rights Act 2015 for consumers).

8. Termination

Either party may terminate a recurring plan with 30 days' written notice. We may suspend or terminate services immediately for material breach (including non-payment) after a reasonable cure period.

9. Data protection

We process personal data in accordance with our Privacy Policy, the EU General Data Protection Regulation (GDPR) and the UK GDPR / Data Protection Act 2018.

10. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Germany. The courts of Lohmar, Germany have exclusive jurisdiction, except where mandatory consumer law in the EU or UK grants you the right to bring proceedings in your country of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

11. Changes to these Terms

We may update these Terms occasionally. The latest version is always available on this page, and we will notify active clients of material changes by email at least 30 days in advance.

12. Contact

ELENA IOANA MARTAC — Bischoffring 8/2, 07627 Lohmar, Germany — martac.ei@inbox.eu — +49 157 78485973