Returns & Refunds

Under EU Directive 2011/83/EU, § 355 of the German Civil Code (BGB) and, for UK customers, the Consumer Contracts Regulations 2013, you have the right to withdraw from your purchase within 14 calendar days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party named by you (other than the carrier), take physical possession of the goods.

To exercise this right, inform us of your decision by a clear statement (for example, by email) sent to:

Martac Store, Bischoffring 8/2, 53797 Lohmar, Germany
Email: contact@martac.digital, phone: +49 157 784 859 73

If you withdraw, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive your notice of withdrawal.

We will use the same payment method you used for the original purchase unless you expressly agree otherwise. You will not be charged any fees for the refund.

We may withhold the refund until we have received the goods back or you have supplied proof of return shipment, whichever is earlier.

You must send back the goods no later than 14 days after notifying us of your withdrawal. The deadline is met if you send the goods before the 14 days expire.

You bear the direct cost of returning the goods unless agreed otherwise.

Items should be returned unworn, with tags attached, in their original packaging and with all accessories.

You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

The right of withdrawal does not apply to:

• goods made to your specifications or clearly personalised;
• sealed goods unsuitable for return for hygiene reasons once unsealed.

Independently of the right of withdrawal, the statutory warranty applies (§ 437 BGB; Consumer Rights Act 2015 for UK customers): for 2 years from delivery you may request repair, replacement, a price reduction or a refund for defects existing at delivery.

Please report defects to contact@martac.digital with your order number and photos of the defect.

If your order has not been delivered to you (for example, it was lost or damaged in transit), you are entitled to a full refund of the purchase price, including any delivery costs. Under EU and UK law the risk of loss passes to you only when you receive the goods. Please contact us at contact@martac.digital with your order number; we will investigate with the carrier and refund you without undue delay, or resend the order if you prefer.